Defining the best support strategy for your company is key to avoid huge maintenance costs

In-House Support

  • Team structure

  • Hiring team members

  • Training team members

  • Support Service Tools

Outsourced support

  • Options in the market

  • Negotiating with vendors

  • How to request a support quote

  • Tools for monitoring support tickets and monthly costs.

Leverage your ERP

  • Review enhancements to your implementation with same software you have.

  • Know what other modules and functionalities are available and plan an Enhancements project once your are stable on support-mode.