Defining the best support strategy for your company is key to avoid huge maintenance costs
Defining the best support strategy for your company is key to avoid huge maintenance costs
In-House Support
In-House Support
Team structure
Hiring team members
Training team members
Support Service Tools
Outsourced support
Outsourced support
Options in the market
Negotiating with vendors
How to request a support quote
Tools for monitoring support tickets and monthly costs.
Leverage your ERP
Leverage your ERP
Review enhancements to your implementation with same software you have.
Know what other modules and functionalities are available and plan an Enhancements project once your are stable on support-mode.